Methodology - Instruments
What instruments were used to collect the data?
Was the choice of instrument justified?
Is evidence of reliability and validity provided?
Were any limitations addressed?
Notes:
Instruments - Didn’t show us. No idea how much training help desk personnel have with respect to classification
Justified - Sure, but should have looked at other ways to measure too.
Validity refers to an instrument’s ability to measure what it says it’s going to measure
Reliability indicates that it gets pretty consistent results
Reliability/validity - No evidence
Limitations - None addressed