Slide 12 of 38
Notes:
Did not define high-quality documention
Do they mean docs meeting GEIS standards?
No definition of customer support calls
All customer support calls will be reduced?
Reduced customer support costs?
Do they mean total customer support costs
What if printing costs skyrocket?
What if big layoffs cause the decrease?
It is (at least) ethical to ask.(We run into some ethical problems if they misreport, or misrepresent their findings, but there’s nothing unethical about their question)