Discussion & Conclusion
What are are the findings? Are they clearly stated?
Are the findings related to the results of the study and the literature review?
Any weaknesses or limitations?
Did the authors make any statements about generalizability?
Recommendations for future study?
Notes:
The findings are stated pretty strongly. Exaggerated?
No acknowledgement of limitations.
Authors wish to generalize pretty broadly.
The additional benefits section mentions a different kind of support desk approach. Is that the problem? Or part of the problem?
Why is the variable about usage at the end? Wrong place.
It does offer a suggestion for future study.